Shipping policy

Last updated: September 2, 2026

At Wall Play, we want your order to arrive safely and as quickly as possible. Please review the information below regarding our shipping process.

1. Shipping Destinations

We currently offer worldwide shipping, including the United States and other international destinations.

2. Order Processing

Orders are typically processed within 1–2 business days after your order is placed.

Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.

3. Delivery Times

Estimated delivery time:

6–14 business days

Please note that delivery times are estimates and may vary depending on your location, carrier delays, customs processing, holidays, or other circumstances outside our control.

4. Shipping Costs

Free worldwide shipping is available on eligible orders. Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

5. Order Tracking

Once your order has shipped, you can use the tracking information provided in your shipping confirmation email to follow your package.

Please allow some time for tracking information to update after your order has been shipped.

6. Customs & International Orders

For international orders, packages may be subject to customs inspections, duties, taxes, or other fees imposed by the destination country.

Any customs duties or import taxes that may apply are the responsibility of the customer unless otherwise stated at checkout.

7. Delayed or Missing Orders

If your order has not arrived within the estimated delivery window, please contact our support team with your order number so we can help investigate the shipment.

8. Incorrect Shipping Information

Please make sure your shipping address is correct before completing your purchase. If you notice an error, contact us as soon as possible.

We cannot guarantee that shipping information can be changed after an order has been processed or shipped.

9. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and provide photos of the package and the product so we can assist you with the issue.

Contact Us

If you have any questions about your order or our shipping policy, please contact us through our Contact Us page.